Contact us

Last updated: 2026-11-02T17:16:00+00:00

We prefer a written record to a conversation nobody can check later, so this page has no phone number and no contact form.

Email

Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.

Account, payment and bonus questions

The gaming platform is where this kind of thing gets resolved, not us. Turn to the live chat in your account for speed on routine matters, and to the platform's own support address when a complaint or document needs to be formal. Unlocking accounts, releasing withdrawals or restoring bonuses is not possible through an email to us, given our lack of account access.

What to include

• Tell us the email tied to the account, which lets us track down the case.
• Your time zone, plus the exact date and time.
• Where the issue can be seen on screen, a screenshot of it.
• The transaction reference if the question concerns a payment.

Supply those four pieces of information and a case is normally quick to check. If they are not provided, the initial reply becomes a request for them, which wastes a day.

Response times

This page steers clear of promising a specific hourly figure. Because it shifts across the day, promising something that collapses at three in the morning does more damage than staying silent on the matter. Whoever wrote first gets answered first.

Complaints

If the platform's answer leaves your issue unresolved, get it in writing and escalate via the operator's own complaints procedure. The next move, once exhausted, is the authority that issued the licence, findable through the platform's footer.